To contact British Gas tap on or dial the number below.

0913 598 0131

Calls cost £2 per minute, plus your phone company's access charge. is a ICSS call connection service that is not associated or affiliated with British Gas. Other contact details for this company can be found here

Now Includes Call Recording!

After dialing the number above and hearing the welcome message you will be prompted to press 1 to record your call, or 2 to continue without recording the call. If you chose to record your call and you rang from a mobile you will receive an SMS with a PIN. If you called from a landline then you can retrieve the call by selecting the option ‘I don’t have a PIN’.

British Gas's Customer Service Opening Times

Mon – Fri: 8am – 8pm
Sat: 8am – 6pm

About British Gas

Serving around 12 million customers across the UK makes British Gas one of the Big Six providers of gas and electricity products nationally. As a brand and through its subsidiaries, British Gas provides energy and home services to customers in the United Kingdom. Indeed, customers depend on it to deliver and maintain their energy needs, provide ongoing support to back up this service, and offer best value through innovation and energy efficiency measures.

The company is currently delivering on its ambition to provide smart meters to all its customers by 2020 in order to better inform users of their energy consumption and the cost implication. This coincides with British Gas offering innovative products to provide increased efficiency, convenience and control such as Hive, an app which allows people to control their heating and hot water from their mobile device.

British Gas’s services for domestic and business users includes boiler installation, servicing of electrical systems, appliances, plumbing and drains. This service is delivered by a network of over 10,000 engineers supported by six engineering academies and a modern national equipment distribution centre. Insurance products are also available including high quality boiler support and repair.

British Gas Customer Services

British Gas offers multiple ways for customers to contact it depending on the product or service. If you would like to contact customer service, first choose the service or product you require: Gas & Electricity, Pay As You Go, Home Services, Installations and Green Deal. You can either call, email, write or use an online form to contact customer services.

Users who pay for their energy via regular payment and need to speak with a customer service representative should call the Gas & Electricity team. Customers who pre-pay for their energy must call the Pay As You Go. Home Services covers protection for the boiler, heating, electrics and plumbing of a building while Installations covers boiler and central heating systems. The Green Deal is for customers enquiring about the financial incentives for home use.

Alternative ways to contact British Gas


Twitter: @BritishGas

Headquarters: Complaints Management Team, PO Box 226, Rotherham, S98 1PB

British Gas website

Disclaimer is a ICSS call connection service that is not associated or affiliated with British Gas. A direct phone number for British Gas can be found here or by searching the public domain. Callers must be 18 or over and have the bill payer’s permission. If you are unclear on the access call charges, then please check with your specified telephone supplier for exact details.

Telephony Regulation Links: complies with the regulations as laid out by Phone-paid Services Authority & Ofcom.